Don’t get caught like the NHS…Tech News – May 2017



Hi, how are you? Things have been very interesting since we last spoke, with a huge cyber attack, shock election news and a rather busy month in the Somerbys IT office. How about you? Our team have been busy smashing targets on their training, too. Apprentice Lewis Pole passed a Microsoft Server Essentials exam and Ben Brotherhood (a former apprentice) passed his first of two Microsoft Office 365 exams. This only goes to add to our commitment to staff development and also understanding today’s relevant tech. Well done, both. We need your help (in exchange for chocolate!)

If you had an issue with your tech or IT (and you could still get online) what would you Google? How would you search online for help with your IT challenges? What would you type?

Could you possibly tell us by dropping us an email with your answer? We’d be very grateful to you. In fact… we’d send you chocolate from Hotel Chocolat! We’ll put everyone in a prize draw and a random winner will be sent treats. We guarantee you this is the only time you’ll share your internet habits in exchange for chocolate… maybe. Please send emails to

Here’s The Best Of The News To Keep You Up-to-date With IT

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The Spring Budget 2017


The Spring Budget 2017

The Chancellor Philip Hammond presented the last
Spring Budget on Wednesday 8 March 2017

In his speech the Chancellor was keen to point out that he wanted the tax
system to be fair, particularly in relation to the distinction between employed and
self-employed individuals.

Our sister company Somerbys Limited, a long established local accountancy firm have produced two publications which we have made available here for download should you be interested:

Spring Budget 2017

Tax Rates for 2017-18

If you are looking for a great firm of accountants and would like any advice on the above, please take a look at their website to find our how they may be able to help you.

Allan Page
Somerbys IT

Client Satisfaction Exceeds 96%, Checkout the Amazing Feedback!




Back in October last year we introduced a new client feedback system, specifically designed to make it quick and easy for our clients to let us know what they really thought about the service being received. We’ve actually been doing client surveys for years as part of our support ticket process, however we only tended to analyse the results every few months and when we did, we found that we were only getting about a 10% response rate. We’ve always been committed to delivering excellent levels of customer service and support and the new client satisfaction feedback system promised to do just that. Ever since introducing the new CSAT solution from SmileBack which uses a simple system of green, yellow or red coloured faces to indicate the level of satisfaction, we have seen survey responses increase to a massive 42% response rate; this gives us a far greater understanding of how well we are performing. What’s great too is that the system is very interactive and we now have a “live feed” on a large screen monitor in our offices, whereby the team and individual staff members can see instant feedback on their client satisfaction performance. This is just one of the steps we’ve taken to ensure we not only continue to deliver excellent service but also to strive to be better still. See some of our amazing client satisfaction comments below:

“We use Somerbys IT as our support partners. I can’t recommend them highly enough. Responsive and excellent value for money”

“Thank you Duncan and co for getting us back up to speed so quickly and efficiently”

“Re arranged the time to suit us (the client) and completed the work quickly and efficiently, keeping all people informed of the progress”

“As usual reaction 100% and issue solved, thank you Kevin”

“I need something sorting quickly and it was sorted quickly. My colleague was able to get on with what she needed to. Brilliant!”

“Again the error was dealt with, without delay. Thanks Ben”

“Efficient response. Billy handled my call straight away and resolved the issue immediately, allowing me to continue with my work.”

“Lewis acted promptly and very efficiently helping me get on with my work. Great stuff. Keep up the great work : )”

“Amazing help every step of the way. Billy was super friendly. We got both email accounts on my phone in no time. 2 thumbs up”


Wanted, talented and Ambitious IT Consultant/Support Engineer to Join the Team

Somerbys IT continue to enjoy success and as a result we are looking to recruit a highly talented, ambitious and motivated person to join our team as an IT Consultant/Support Engineer. Somerbys IT are a highly successful forward thinking IT company that are looking to grow and are therefore seeking someone who can help us along on that journey. Full details of this fantastic career opportunity below.

Position:                     IT Consultant/Support Engineer

Location:                    Leicester, Leicestershire

Start Date:                 September/October 2016

Salary:                         £20-25k, dependent upon experience

Job Type:                    Permanent



The candidate will be working for an established, dynamic, service driven IT support and consultancy business based in Leicester. The role would be focused towards working on 1st/2nd/3rd line technical support, field engineering and implementation projects.

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Happy Anniversary Windows 10



Happy Anniversary Windows 10


With the first anniversary of its release to the public drawing closer, there are a few important things to know about Windows 10:

Microsoft are releasing an ‘Anniversary Update’

To coincide with the anniversary of Windows 10, Microsoft are releasing the second major update to the operating system, which will include many new features and enhancements. To find out about the upcoming changes, take a look here:

Free Upgrade Offer is ending soon

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Monthly Roundup – Tell Me About IT – April 2016



Missed it? Tell Me About IT – April 2016

Tech News And Thoughts From The Somerbys IT Team

Hi, how are you?

It’s feeling rather spring-like in the air as we welcome in April. We had a great first quarter of 2016 (yes we’re 25% of the way through the year already) and we’re looking forward to helping loads more people in the coming months.

Talking of April, did you fall for any April Fools? Did you pull any pranks? We hope that if you did, then you didn’t get into too much trouble… like Google did.

Google had to pull their April Fools after people failed job applications and got rather upset with the Google ‘Mic Drop’ April Fool which sent a Minion gif attached to every email… without their knowledge! Too far?

Aside from fools we had some interesting work to do too.

As always we found some great tips, advice and hacks for your IT world. Let’s share them, shall we?

Here’s The Best Of The News To Keep You Up-to-date With IT

Was George Orwell Right?

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The Tiny Desktop From Dell


After dragging five and a half years out of my desktop (yes it can be done) my Windows 7 desktop was not only slow but it was causing me productivity issues. It was time for something new!

It’s a decision you can’t take lightly, upgrading your PC, so it caused me many sleepless lunchtimes working out where I’d go next.

We’ve been working with Windows 10 at Somerbys IT since its launch and many of our clients seem to like it. The team here are very complimentary of it too. That was enough evidence for me to make the move from Windows 7 to 10 and the first part of the hard decision was made.

It was time to get a new PC and run with it.

But then came the big question: Read more

Monthly Round Up – Tell Me About IT – February 2016


Tell Me About IT

Tech News And Thoughts From The Somerbys IT Team

Hi, how are you?

Welcome to another edition of Tell Me About IT! It’s been great to have all your comments and replies to our email over the last few months.
We’re really pleased that we’re able to share the lighter side of IT life with you and give you some helpful tips and advice.
We’ve found some more great tips this month but before that, some news from the team…

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New Pricing Announced – Antivirus solutions NOW from only £2 per user

When your computer is connected to the internet it is vulnerable to viruses – are you and your business protected?

We understand how important it is to make sure you stay safe whilst on line. If you are looking for the best protection and the best performance, then speak to the team at Somerbys IT for advice. We will help protect your workforce and company data with solutions that do not compromise internet security. Whether it be protection for your desktop web browsing sessions, or for your multiple devices, we work with leading anti-virus protection providers to offer you the best solution for your business.

Join other computer users who trust our recommended antivirus software to keep their PCs, data, and identities safe from attack. Our solutions provide the state-of-the-art, proactive protection from e-threats.

Somerbys IT have Anti-Virus solutions from only £2.00 per user per month

If you would like to find out more then get in touch:
CALL 0333 456 4431
TWEET @SomerbysIT

Monthly Roundup – Tell Me About IT – December 2015

website_apple_devicesTell Me About IT

Tech News And Thoughts From The Somerbys IT Team

Hi, how are you?

We’re finally here… the end of 2015!
How has your year been? We’ve seen so much change in the tech and IT world.

At Somerbys IT we’ve had a marriage proposal (she said yes!) and we’re eagerly awaiting the birth of two babies too. The tech world gave us Windows 10, the iPhone 6 and 6S Plus, and of course the Apple Watch finally shipped but we weren’t as impressed with that as we were with the iPad Pro and the Microsoft Surface Pro 4.

What was your favourite tech addition to 2015?
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