Case Study: Yew Lodge Hotel

Enhancing Guest Experience Through Seamless IT Support

Located in the vibrant town of Kegworth, Leicestershire, Yew Lodge Hotel is renowned for delivering a premium experience to its guests. To maintain its high standards, the hotel relies on a suite of advanced technological systems that must function flawlessly to ensure smooth operations and guest satisfaction.

A 16-Year Partnership in IT Excellence

With over 16 years of dedicated IT support, Somerbys IT has become a trusted partner in maintaining and optimising Yew Lodge Hotel’s critical systems. From managing the essential Property Management System, which stores guest profiles and reservation details, to ensuring the seamless operation of the Electronic Point of Sale (EPOS) system for online and PDQ payments, Somerbys IT provides comprehensive support tailored to the hotel’s needs.

Reliable Connectivity and Software Solutions

Somerbys IT also oversees the hotel's connectivity infrastructure, ensuring a robust and secure setup. This includes:

• High-performance Wi-Fi with reliable landing pages for guests.

• Secure VPN connectivity for remote access.

• Stable and efficient access points to maintain seamless online experiences.

  
  

Beyond connectivity, Somerbys IT provides expert support for vital software applications, including Microsoft 365, HR platforms, and accounting software, ensuring uninterrupted business operations.

“To effectively manage the various systems at Yew Lodge, the Somerbys team must have a thorough understanding of their infrastructure and be proactive and responsive to their needs.”Allan Page, Managing Director, Somerbys IT

Cutting-Edge Cybersecurity for a Secure Environment

Given the significance of the hotel’s digital systems, cybersecurity is a top priority. Somerbys IT delivers state-of-the-art security solutions to protect against cyber threats, ensuring the hotel’s operations remain secure and uninterrupted.

“One of the key reasons why Somerbys IT stands out is their personal touch and attention to detail. They genuinely care about Yew Lodge Hotel’s business, technology, and people, always going the extra mile to keep our systems running smoothly.”Yvonne Hyde, General Manager, Yew Lodge Hotel

Looking for Reliable IT Support?

Whether you need an end-to-end IT service provider or long-term strategic IT planning and support, Somerbys IT is here to help.

0333 456 4431 | info@somerbysit.co.uk