Is IT Support Really That Expensive – Or Are You Looking at It the Wrong Way?

When business owners first start comparing IT support providers, cost is usually top of the list. And rightly so, your IT provider should offer clear value for money.

But when digging deeper into why some IT support prices seem higher than others, what often emerges is a bigger, more important conversation – one about security, continuity, and the long-term resilience of your business.

The Real Value Behind the Price Tag

At face value, lower-cost IT support might seem like a win. But what often goes unseen is what’s missing behind the scenes. Security certifications, robust insurance, high-quality tools, and experienced staff all come at a cost – and they’re the very things that protect your business from cyber threats, data loss, and downtime.

Budget providers often skip the vital security layers like Cyber Essentials certification or advanced monitoring tools. That leaves your business exposed to ransomware, phishing, and compliance failures – all of which can have devastating financial and reputational consequences.

Cyber Threats Aren’t Theoretical – They’re Happening Now

We’re seeing a steady rise in businesses across the UK falling victim to preventable cyber attacks – many simply because their IT provider didn’t have the right defences in place.

And the consequences are far-reaching. Studies show that after a data breach, 60% of customers consider leaving, and 30% actually do. That’s not just an IT issue – that’s a business issue.

Insurance may cover part of the damage, but it won’t win back trust, rebuild your brand, or recover lost clients.

Why Cheaper IT Support Often Falls Short

Here’s the truth: providers offering “bargain” IT support are often cutting back in key areas:

• Inexperienced staff who don’t understand your business

• High turnover resulting in disjointed service

• Reactive support instead of proactive strategy

• No roadmap for future growth or digital transformation

This often leads to repeat problems, unresolved tickets, and a sense of frustration every time you call the helpdesk.

Worse still, some low-cost providers can’t sustain their pricing model long-term. If they disappear or go bust, your business is left scrambling.

Good IT Support Is a Partnership – Not a Product

A well-priced IT support partner won’t just keep the lights on. They’ll:

• Anticipate issues before they become business-critical

• Help you plan for future tech needs

• Align your systems with compliance and regulatory demands

• Defend your data against increasingly sophisticated cyber threats

They’ll also take time to understand your business goals – because IT support should evolve as you do.

Think Beyond the Monthly Fee

When you invest in professional IT support, what you're really buying is peace of mind. You’re reducing the risk of downtime. You’re protecting sensitive customer data. And you’re putting in place a trusted partner who’s just as invested in your business success as you are.

A Few Questions to Ask Yourself:

• Is my IT provider doing more than just “fixing things”?

• Are they preparing us for future growth and challenges?

• How confident am I in their cybersecurity capabilities?

• What would happen if my IT provider went offline tomorrow?

• Am I making decisions based on cost – or long-term value?

Want to understand what great IT support really looks like? 

At Somerbys IT, we support ambitious businesses across Leicestershire, Derbyshire and Nottinghamshire with secure, proactive and strategic IT support that grows with you.

We're Different

We’re not just here to fix IT problems – we’re here to prevent them. What sets us apart is our focus on IT support with a Human touch that’s designed around business resilience, compliance, and long-term success.

Here’s how we’re different:

• Proactive support, not just reactive fixes – we monitor, maintain, and plan ahead. 

• Dedicated staff – who understand your business and act as virtual CIOs.

• Cyber security is our foundation – every support package is built with protection in mind, not as an afterthought. 

• No hidden costs, ever – just straightforward, honest pricing. 

• Expertise in regulated sectors – including financial services, legal, and professional firms.

• Strategic IT road mapping – we offer regular business reviews to help you plan ahead.

Transparent Pricing – No Surprises

We believe pricing shouldn’t be a mystery. That’s why we offer a clear, easy-to-use IT support pricing calculator on our website. It gives you a tailored estimate in minutes – no sales calls, no pressure.

🔎 Try it for yourself here: https://www.somerbysit.co.uk/pricing

📞 Book a free consultation today and discover what proactive, secure, and strategic IT support can look like for your business: https://www.somerbysit.co.uk/contact-us