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IT Support Leicester - Case Study: Ask Accountancy

  • May 20
  • 2 min read
Ask Accountancy Team

Ask Accountancy, a long‑established firm in Mountsorrel, needed an IT partner who would provide dependable systems, quick support and genuine personal service. After years of declining service from their previous provider, they turned to Somerbys IT - and quickly felt the difference.


The challenge: Restoring Reliability & Trust in IT Support

The team relies on simple, dependable technology to serve clients efficiently, whether working in

the office or from home. But their previous provider had become slow, impersonal and unreliable:

  • Slow responses (sometimes next day)

  • Missed or incomplete backups

  • Poor communication

  • Loss of confidence across the team


“With our previous IT provider, it felt like we were being a nuisance… once confidence goes, that’s it.”

Andrew Hurd, Company Director


Ask Accountancy wanted an IT partner who would treat them like a priority, not a ticket number.


Choosing Somerbys IT: A Different Experience from the First Conversation

A Google search led Andrew to Somerbys IT, but it was the first meeting that made the impact.

What stood out:

  • Friendly, human, jargon‑free communication

  • Experience supporting other accountants

  • Transparent costs - no pushy sales approach

  • Clear understanding of their systems and pressures


“I really liked Allan. If I couldn’t trust him with our IT, then there wasn’t going to be anyone else.”
The Solution: A Clear, Calm & Structured Onboarding Process

Ask Accountancy’s implementation began with a full audit carried out by Duncan, part of the

Somerbys IT technical team. The process set the tone for what was to come.


Somerbys IT delivered a fast, smooth and reassuring onboarding experience:

  • Full audit

  • Structured one‑month handover

  • New laptop supply & configuration

  • Clear communication at every stage

  • Zero pressure, zero confusion


“It was all clear… Allan wasn’t pushy, he just gave us time to think and the onboarding process was seamless.”
The Results: Smooth Technology, Fast Support & Total Peace of Mind

Accountancy immediately noticed improvements across the board.

✔️Reliable everyday IT

“We come in, computers work. If there’s an issue, we get a response. Simple.”


✔️Proactive cyber protection

Short training modules and security alerts give reassurance and ACCA compliance:

“Those cyber‑security courses are absolutely brilliant - a huge tick in the box for us.”


✔️Friendly, human support

Duncan’s on‑site visit made a lasting impression:

“It felt as though he belonged in our office, really user friendly.”


✔️Clear visibility

Monthly ticket summaries provide confidence and transparency.


The Impact: A Partner They Trust & Would Recommend

For Ask Accountancy, the biggest change hasn’t just been better technology - it’s renewed

confidence.

The firm finally has an IT partner who:

  • Uses friendly, jargon-free communication

  • Understands the pressures of running a small accountancy practice

  • Prioritises long‑term relationships

  • Offers proactive protection, not just reactive fixes

  • Delivers a friendly, down‑to‑earth service from real humans


When asked what he would say to another business considering Somerbys IT, Andrew didn’t hesitate:

“Definitely speak to Somerbys IT. Transparent fees, no corporate nonsense - just: ‘Here’s what you need, let’s crack on.’”

Whether you’re looking for an end-to-end service provider or long term strategic IT planning and support get in touch.

Our friendly team of experts will be more than happy to discuss your requirements.


Get in touch with the team at Somerbys IT:


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