top of page

IT Support Leicester Case Study: Railway Project Services

  • May 20
  • 3 min read

Updated: May 25

Railway Project Services

Railway Project Services (RPS) provide project management and delivery services to clients throughout the rail and infrastructure industry.


The challenge: Paying for “everything” - but not getting what mattered

Like many growing businesses, RPS had an established IT setup and an existing provider. On paper, it looked comprehensive. In reality, it wasn’t working for the people using it day to day.

The challenges were familiar:

  • High IT costs without clear value

  • Slow resolution of everyday issues

  • Over‑engineered systems that didn’t suit the business

  • Important changes rolled out with little explanation

  • Too much technical jargon - not enough plain English


“We were paying an awful lot of money… and I didn’t think faults were getting resolved in a timely way. What I needed wasn’t all the bells and whistles. I needed IT support that spoke my language.”

Joe Whalen, CEO

For Joe, IT had become a distraction. Instead of enabling the business, it was getting in the way of it.


What RPS was really looking for

RPS didn’t want “more IT”. They wanted the right IT Support.

Specifically:

  • A pragmatic setup that suited how the business actually works

  • Clear communication - no jargon, no bamboozling

  • Sensible costs aligned to real needs

  • A provider who understood small business pressures

  • People they could trust to make the right call


Choosing Somerbys IT: Local, human, and straight‑talking

After speaking with several providers, RPS chose Somerbys IT Support Leicester.

What stood out wasn’t a sales pitch or a shiny proposal.

It was the people.


Being local mattered. Being approachable mattered more.

From the first conversations, Somerbys IT focused on understanding the business, not selling unnecessary technology.


“I found Allan likeable. He understood what my business needed.”

The Onboarding: Quietly done right

Switching IT providers can be risky. When it’s done well, no one notices.

That’s exactly what happened.

“Like all good IT projects, it worked because no one noticed it was happening.”

Somerbys IT:

  • Liaised directly with the outgoing provider

  • Set up the correct environments

  • Ensured nothing was missed

  • Kept disruption to an absolute minimum


The result? A smooth transition with zero drama.


The Results: Less noise. More confidence. Better value.

Since moving to Somerbys IT, RPS has seen clear improvements:

✔️More personal service

✔️Fewer recurring problems

✔️Better communication around changes

✔️IT that fits the business - not the other way round


Crucially, there’s renewed trust.

“The service feels more personal. And it just works.”

Looking Ahead: A partner, not just a provider

One of the biggest differences RPS noticed was the consistency.

“It’s a smaller team, which suits me. We’re usually speaking to the same people.”

Instead of a rotating helpdesk, RPS works regularly with a small, experienced team who

already understand their systems and priorities.


And when conversations go beyond “business as usual”? Joe can have a pragmatic chat about

data security, wider risks and technology costs all in plain English.


When asked what he would say to another business considering Somerbys IT, Joe didn’t hesitate:

“You’ll get a human, pragmatic level of service that gets on with their job - so you can get on with yours.”

Whether you’re looking for an end-to-end service provider or long term strategic IT planning and support, get in touch.

Our friendly team of experts will be more than happy to discuss your requirements.


Get in touch with the team at Somerbys IT:

bottom of page